The Asda Pharmacy online prescription service is operated by our trusted partner, Pharmacy2U.
The Customer Care team will be able to help with any questions you have about your account and home delivery orders. For queries relating to an order for collection in an Asda Pharmacy, please call the Asda Pharmacy. You can find their phone number here.
Opening times
Monday-Friday: 9am to 8pm
Saturday: 9am to 1pm (emergencies only)
Visit the Help & Support Hub
You’ll find answers to frequently asked questions in Pharmacy2U’s comprehensive Help & Support pages.
This will help to:
Avoid long waiting times
Manage your account as and when it suits you
Find your answer within minutes
Connect to our online chat service instantly, if you can't find what you need
To get started, just enter your query in the "Search our knowledge base" bar.
Use Online Chat
Pharmacy2U’s new online assistant, Ana, provides instant support with your most common queries. You can do things like check the status of a home delivery order and update your account details 24/7.
If you need to speak with the Customer Care team during their opening times, Ana will put you straight through to one of Pharmacy2U’s live chat advisors. Outside of business hours, your query will be replied to by a member of the team, usually the next working day.
To start a chat, simply visit Pharmacy2U Help & Support and select the blue speech bubble icon on the bottom right-hand side of your screen.
Call Pharmacy2U
You can check the status of a home delivery order on the phone too. Pharmacy2U has recently launched a brand-new automated telephone system, available 24/7.
Call during opening hours to speak to a member of the Customer Care team. To save you time and enable you to carry on with your day, a callback can be arranged, free of charge.
You can reach the automated phone system by calling 0800 029 3777.